GCHR Frequently Asked Questions

When you call GCHR, you’ll be referred to a qualified, professional counselor to discuss your situation and clarify your needs. The counselor will help you choose a plan for resolving your concerns and support you in meeting your goals.

The EAP is a benefit provided by the employer for its employees, and most often, their household members and significant others. Employees are never charged for any service provided to them by the EAP.

Employees of organizations who purchase EAP services from GCHR can use the counseling services. Most employers also cover services for employee’s household members and significant others. We can provide that information when you call, or you can check with your company’s Human Resources Department.

All of your communications with the EAP are completely confidential. (Any legal exceptions to the confidentiality rules will be discussed with you at the beginning of your first appointment.) Your employer will get limited feedback on overall program utilization, but no information will ever identify specific clients.